Q: Can orders be shipped internationally?Īt the moment we don't deliver items internationally. Our prices are all inclusive, except for corporate clients that would require inclusion of Withholding Tax and VAT to be applied to the total order value. The price mentioned on the website is the final price, what you see is what you pay. There are no extra taxes, hidden costs or additional dispatch charges. Lekki, Victoria Island, Ikoyi and its environs.Below are lists of locations that are covered by the same day delivery service. However, this depends on the product ordered and the location for delivery. Q: Can I get my orders delivered same day? Upon arrival of your consignment(s), the agent will contact you.
In an Independent Shipping Agent delivery, orders would arrive within 7 business days. They will also call you the day before delivery to further confirm the delivery time and date. In Direct Delivery orders, typically around two to three business days after purchase, you will receive email notifications on the status of your order and our delivery service team will contact you and schedule a delivery time at your convenience. Q: How do I know when my items are arriving? As a result, orders from outside Lagos and Ogun state has to be prepaid, and also because we do not have offices in these states.
They do not offer home delivery nor cash on delivery(COD)services. Independent Shipping Agents- These agents are used to ship items to other parts of Nigeria aside Lagos and Ogun State. If delivery does not take place within 15 days of the original scheduled delivery date, the order may be treated as a cancelled order. You may incur an additional fee if you reschedule less than 8 hours prior to delivery, or if no one is home when the delivery team arrives.
We understand timing is important, so if you need to reschedule the date, contact us as soon as possible at the phone number listed in your order confirmation: 090 or via email We request a 48-hour notice if you want to reschedule or cancel delivery. Please arrange for someone to be present when the truck arrives. The size and weight of your online purchase are factored into your total billing charge.ĭirect Delivery - Vanaplus will deliver items one of two ways directly from an independently owned and operated Store (depending on the store proximity to the final destination) or via an Independent shipping agent for those outside Lagos and Ogun State.Īfter you place your order, you will be contacted (typically within two(2) business days) to schedule home delivery, if you are within Lagos and Ogun State axis. You will receive your order either via our Direct Delivery Service or an Independent Shipping Agents.
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