To make sure your information is correct, see the instructions in the Manage your two-factor verification method settings article. Fortunately, that user won't be able to do anything with the alerts, but it also won't help you sign in to your account. If you put in the wrong phone number, all of your alerts will go to that incorrect number. Make sure your security verification method information is accurate, especially your phone numbers. Verify that your security information is correct Any service or component is refreshed when you restart your device. The restart also shuts down the core components of your device. When you restart your device, all background processes and services are ended. Sometimes your device just needs a refresh. If you are experiencing this error, you can try another method, such as Authenticator App or verification code, or reach out to your admin for support. Microsoft may limit or block voice or SMS authentication attempts that are performed by the same user, phone number, or organization due to high number of failed voice or SMS authentication attempts. You are getting "Sorry, we're having trouble verifying your account" error message during sign-in.
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If you have hit these limits, you can use the Authenticator App, verification code or try to sign in again in a few minutes.
This limitation does not apply to the Microsoft Authenticator or verification code. Microsoft may limit repeated authentication attempts that are perform by the same user in a short period of time. You are getting “You've hit our limit on verification calls” or “You’ve hit our limit on text verification codes” error messages during sign-in. Use the Microsoft authenticator app or Verification codes Here are some suggestions that you can try. The problem is typically related to your mobile device and its settings. Not receiving your verification code is a common problem. I'm not receiving the verification code sent to my mobile device To investigate further, an administrator can check the Azure AD Sign-in report. The error could be caused by malicious activity, misconfigured MFA settings, or other factors. If you suspect someone else is trying to access your account, contact your administrator. If you've mistakenly made many sign-in attempts, wait until you can try again, or use a different MFA method for sign-in. I can't sign in after multiple attemptsĪzure MFA detects unusual activity like repeated sign-in attempts, and may prevent additional attempts to counter security threats. After your settings are cleared, you'll be prompted to register for two-factor verification the next time you sign in. The Help desk can make the appropriate updates to your account. We strongly recommend letting your organization's Help desk know if your phone was lost or stolen. If you've lost or had your mobile device stolen, you can take either of the following actions:Īsk your organization's Help desk to clear your settings. For more information about security defaults, see What are security defaults? If you can't turn off two-step verification, it could also be because of the security defaults that have been applied at the organization level. There is no way for you to individually turn it off. If you're using two-step verification with your work or school account, it most likely means that your organization has decided you must use this added security feature. If you're using two-step verification with a personal account for a Microsoft service, like you can turn the feature on and off. You'll have to contact your administrator for help signing into your account.Ĭhoose your alternative verification method, and continue with the two-step verification process. If you don't see the Sign in another way link, it means that you haven't set up any other verification methods. Sign in to your account but select the Sign in another way link on the Two-factor verification page. If you never added an alternative verification method, you can contact your organization's Help desk for assistance. If so, you can use this alternative method now. Maybe you previously added an alternative method to sign in to your account, such as through your office phone. You left your mobile device at home, and now you can't use your phone to verify who you are. This content can help you with your work or school account, which is the account provided to you by your organization (for example, If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, see Turning two-step verification on or off for your Microsoft account.
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Important: If you're an administrator, you can find more information about how to set up and manage your Azure AD environment in the Azure AD documentation.
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